Rental Info

Air New Zealand Airpoints

Planning your Australia adventure? Apex Car Rentals makes it even more rewarding! Discover how you can earn Airpoints Dollars™ with every qualifying car rental, helping you get more out of your travels. As a proud partner of Air New Zealand Airpoints™, Apex allows you to accumulate points for each day you hire a vehicle, both in New Zealand and Australia. Discover how these valuable Airpoints Dollars™ can then be used for future flights, car rentals, or items from the Airpoints Store, making your journey seamless and beneficial.

Learn more about Apex’s partnership with the Air New Zealand Airpoints™ program and the simple steps to earn Airpoints Dollars™ on your next Apex rental.

Excess Reduction Cover

When renting a vehicle from Apex Car Rentals in Australis, your rental includes Standard Motor Vehicle Insurance. However, this insurance comes with an "excess" – a set amount you are liable to pay in the event of damage or an accident, regardless of who is at fault. This excess can be a significant financial burden if something unforeseen occurs during your trip.

To provide peace of mind and reduce your financial risk, Apex Rentals offers Excess Reduction Cover. This optional protection allows you to lower or even eliminate your excess liability. By choosing one of the available excess reduction options, you can safeguard yourself from potentially high out-of-pocket expenses should your rental vehicle be damaged.

Understanding the Excess Reduction Coverage options is crucial for a worry-free journey, so explore how Apex Rentals can help you limit your risk and enjoy your drive with confidence.

Fair Wear & Tear Guidelines

When renting a vehicle from Apex Rentals, understanding "fair wear and tear" is crucial for a smooth and transparent experience. This guide provides clear definitions to distinguish between the minor, unavoidable signs of normal use and actual damage that may result in charges.

As a rental vehicle ages and accumulates mileage, some deterioration is expected. Our guidelines detail what constitutes acceptable wear, such as small stone chips, light scratches that can be polished out, and minor scuffing on bumpers. Conversely, damage like dents exceeding a certain size, significant paint penetration, tears in upholstery, or issues affecting the vehicle's roadworthiness are not considered fair wear and tear.

By familiarizing yourself with these guidelines, you'll be well-prepared to assess the vehicle's condition upon pickup and return, ensuring a clear understanding of your responsibilities and avoiding unexpected costs. We encourage you to review the full Fair Wear & Tear Guidelines to ensure a hassle-free rental experience with Apex Rentals.

Frequently Asked Questions

Thinking about exploring the stunning landscapes of Australia at your own pace? Apex Car Rentals makes it easy! We understand you’ll have questions when planning your journey, which is why we’ve compiled a comprehensive Frequently Asked Questions (FAQ) page. Here, you'll find clear and concise answers to all your queries regarding vehicle hire, insurance options, payment methods, and what to expect during your rental period.

Our Frequently Asked Questions page is designed to provide you with all the essential information you need for a smooth and enjoyable rental experience, ensuring you can focus on the adventure ahead. Dive in to find the answers that will help you prepare for your unforgettable Australia road trip with Apex Car Rentals.

Photoproofed™

When renting a car, peace of mind is paramount. Apex Rentals understands this, which is why they offer PhotoProofed™, a cutting-edge system designed to ensure transparency and confidence throughout your rental experience. This innovative technology captures the existing condition of your rental vehicle through comprehensive photos before you even pick it up.

PhotoProofed™ eliminates guesswork and provides clear, digital evidence of any pre-existing damage, allowing you to drive away knowing you won't be held responsible for something you didn't cause. Our PhotoProofed™ page will walk you through how it works, from the initial photo capture to your ability to review and even add your own images, ensuring a fair and hassle-free return process. Discover how Apex Rentals is setting a new standard for customer trust and clarity in car rentals.

Rental Terms & Conditions

Apex Rental Terms & Conditions details the binding agreement between you and Apex Car Rentals, outlining the essential rules and responsibilities associated with your vehicle hire. Taking the time to understand these terms is crucial for a smooth and hassle-free rental experience.

Within the Rental Terms & Conditions, you'll find comprehensive details regarding your obligations as a renter, including driver requirements, permitted use of the vehicle, and your liabilities in case of damage or theft. We also clearly define our responsibilities to you, cover aspects like rental periods, payment terms, fuel policy, and procedures for accidents or breakdowns. Familiarizing yourself with these Rental Terms & Conditions ensures clarity and helps prevent any misunderstandings, allowing you to enjoy your journey with Apex Car Rentals with complete peace of mind.

REPORT AN ACCIDENT OR DAMAGE

If you're planning to rent a vehicle from Apex Car Rentals in Australia, understanding the accident reporting procedure is crucial for a smooth and stress-free experience. Our Accident Reporting Procedure page outlines the essential steps to take should an unforeseen incident occur, ensuring you're prepared and compliant with our Rental Terms & Conditions.

It's vital to gather comprehensive details of all parties and vehicles involved, including driver information, registration numbers, contact details, and insurance specifics. Capturing photographic evidence of the scene and damaged vehicles is highly recommended to aid in verifying the circumstances and extent of damage. Furthermore, you'll need to allocate at least 30 minutes upon returning the vehicle to complete a detailed accident report form. Remember, making admissions of liability should be avoided. This proactive approach ensures efficient handling of any potential damage or accident claims, protecting both you and Apex.

For more detailed information, please refer to the Apex Car Rentals Accident Reporting Procedure page.

Toll Roads

Navigating Australia's vibrant cities and scenic routes often involves encountering toll roads, which are an integral part of the country's modern infrastructure. At Apex Car Rentals, we appreciate that understanding how toll roads work, especially when driving a rental vehicle, can seem a little daunting. Our toll road information page is designed to help demystify the process, providing you with all the essential information you need to confidently manage tolls during your rental period.

Whether you're planning to explore the bustling urban centres of Sydney or Melbourne, or simply passing through a tolled section of highway, knowing your options for payment and avoiding unexpected charges is crucial for a stress-free journey. We'll guide you through the various toll payment methods, explain how Apex handles tolls, and offer practical advice to ensure a smooth and seamless travel experience. Our aim is to equip you with the knowledge to enjoy your Australian adventure without any toll-related surprises.