Breakdown Procedure

Breakdown Procedure

All of our vehicles have 24 Hour Roadside Assistance. In Australia, vehicles are covered by Assist Australia. In the event that you need Roadside Assistance, please call Assist Australia on 1800 975 204 and quote your rental agreement number and your vehicle’s registration number:

Please Note: For non-mechanical issues (driver error, tyre changing, lockouts etc), there will be a call out fee charged by Apex to your Rental Agreement unless you have purchased the optional Roadside Assistance Cover.

TYRE REPAIR OR REPLACEMENT

If you get a flat tyre and are not able to change it yourself please call Assist Australia Breakdown Assistance number (see Breakdown Procedure above for call instructions). Unless you purchased Additional Roadside Assistance there is a cost for this service.

For tyre repair or replacement or if tyre damage is the result of an accident, even if no other vehicles were involved, please call Apex in the first instance. Please also be aware that most tyre damage is repaired at the hirers’ expense

AUSTRALIA EMERGENCY SERVICES

The emergency services (Police, Ambulance, Fire Service) number in Australia is 000.